Do not accept the parcel if the shipment is damaged, tampered, or in any bad condition.

In this case, you must contact us within 24 hours at health@opt4apt.com along with images of the damaged product, Inner & Outer Packaging along with the shipping label and the invoice copy.

If based on examination the product is badly damaged, we will arrange a reverse pick up request for you to return the product to us.

Once we have received your product(s), we will check it against the claim and start the replacement process accordingly. Please note that replacement will depend upon the stock availability.